User Story of the month – File Transfer Planet

By c-emmons - 78 views

Company Background

ManufacturedHomesToday.com is a leading business-to-business and consumer Website for the manufactured housing industry, helping bring together manufactured home buyers, homeowners and businesses with manufactured home providers, mortgage lenders, community managers and service providers who advertise on its Website. In an industry whose success is closely tied to fluctuating interest rates and the purchasing habits of first-time homeowners, ManufacturedHomesToday.com constantly strives to remain competitive as industry trends continue to evolve. To that end, ManufacturedHomesToday.com is always seeking solutions and tools that allow them to compete more effectively and better serve their customers.

Seeking A File Transfer Solution

When the organization was looking for a solution to enable it to transfer files and data to its Website quickly and easily, a Web programmer/consultant recommended the Ipswitch WS_FTP product line. “We needed a simple solution that would keep our Website updated and was easy-to-use. Although the Website is programmed in ColdFusion, I needed a tool that would allow me to update HTML pages,” explains Jane Seramur, ManufacturedHomesToday.com’s Web Administrator. Previously, Seramur was forced to wait a week on average until the Web programmer had an opportunity to update the Website; as a result, Seramur didn’t have the flexibility she needed to best meet the needs of the Website’s customers and advertisers. In addition, ManufacturedHomesToday.com had to pay the consultant to update the site, an expense that could be saved if those updates could be made in-house.

WS_FTP Professional 2006 Delivers Ease-of-Use and Stellar Performance

ManufacturedHomesToday.com’s staff of seven achieves an admirable amount of work using limited resources however, the technical staff’s time is in high demand. Now, Seramur can upload temporary sales Web pages designed for specific customers immediately herself. Seramur prefers using sales Web pages to allow customers to preview graphics and other files she transfers to the Website. “I can put sales pages on the Web for specific customers immediately; I can provide clients with instant customer service,” acknowledged Seramur. Impressed with WS_FTP Professional 2006’s features, Seramur takes full advantage of the customizations WS_FTP Professional 2006 offers to users. The automatic shut off feature allows Seramur to leave the office while files are uploading, assured that her computer will automatically switch off once the files have been uploaded. She is able to upload and download files and create backup copies of her files with ease. She is especially grateful for the speed in which WS_FTP Professional 2006 handles her files since time is such a commodity in small businesses.

Seramur appreciates Ipswitch WS_FTP Professional 2006’s ease of use, even allowing those without a technical background to use the application with ease. “Because of WS_FTP Professional, I’m learning a lot more about keeping our Website current through file transfers. Just the other day I had a new client that I couldn’t touch base with; I put up a new Web page and they can access it. I was thrilled to be able to do that. It was nice to be able to add that customization.” Seramur also points out that WS_FTP Professional 2006 is so intuitive and simple to use that she has never had to contact Technical Support or consult the online support tools. Seramur is extremely pleased with WS_FTP Professional 2006 overall and recognizes the value it has brought to the company. “I haven’t come across any weaknesses in WS_FTP Professional 2006,” Seramur commented.

“On a scale of one to ten, my level of satisfaction with WS_FTP Professional 2006 is an eleven. With WS_FTP Professional, I have more control over the Website.”

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